{"id":16841,"date":"2020-07-06T03:17:07","date_gmt":"2020-07-05T19:17:07","guid":{"rendered":"https:\/\/travelmama.com.hk\/?page_id=16841"},"modified":"2025-09-24T20:14:35","modified_gmt":"2025-09-24T12:14:35","slug":"terms","status":"publish","type":"page","link":"https:\/\/travelmama.com.hk\/en\/terms\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<h1>Travel MaMa\u00ae Terms and Conditions<\/h1>\n<p style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">\n<h2 style=\"background: #eee; border: 1px solid #ccc; padding: 5px 10px;\">Private Tour<\/h2>\n<ul style=\"margin: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Participants must complete the registration form and pay a deposit to confirm their booking.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Participants must ensure that the information provided (full name, passport\/ID number, date of birth, etc.) is accurate. Any issues with booking or immigration clearance caused by incorrect information will be the sole responsibility of the participant.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Any cancellation must be made in writing to Travel MaMa\u00ae.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Once air tickets, hotel reservations, or other services (such as match tickets or transportation passes) have been issued\/confirmed, they cannot be changed or refunded.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">In the event of force majeure (e.g. natural disasters, epidemics, wars, or government regulations) leading to tour cancellation, Travel MaMa\u00ae will make every effort to assist with refund applications, but full refunds cannot be guaranteed.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">The tour itinerary is based on the official \u201cItinerary\u201d provided at registration. Travel MaMa\u00ae reserves the right to adjust the order of activities due to factors beyond its control, such as flight schedules, weather, or traffic conditions.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">For services provided by third-party suppliers (airlines, hotels, transportation companies, stadiums, attractions, etc.), Travel MaMa\u00ae acts solely as an agent and shall not be held liable for any issues arising from such suppliers.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Participants must comply with local laws and follow the instructions of guides\/leaders. Failure to do so will be at their own risk and responsibility.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Travel MaMa\u00ae shall not be liable for any loss resulting from participants\u2019 negligence, health conditions, incomplete travel documents, or violations of regulations.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Travel MaMa\u00ae strongly recommends all participants to purchase comprehensive travel insurance covering medical expenses, accidents, baggage, and flight delays.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Participants are responsible for assessing whether their physical condition is suitable for travel. If special medical arrangements are required, Travel MaMa\u00ae must be informed prior to registration.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Personal shopping, additional meals, and any other personal expenses during the trip shall be borne by the participants.<\/li>\n<li style=\"margin: 0px 0px 22px; list-style: disc;\">Travel MaMa\u00ae reserves the right of final interpretation and amendment of these terms and conditions without prior notice.<\/li>\n<\/ul>\n<\/p><p><\/p>\n<h2 style=\"background: #eee; border: 1px solid #ccc; padding: 5px 10px;\">Sports tickets<\/h2>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">The usage dates, prices, and ticket conditions vary for each product. The content applies only to specific product types and usage dates. Prices are based on booking time and may increase due to the season.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">If a guest voluntarily abandons the itinerary while using the product, no refund will be issued by this website under any circumstances.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">If the terms and conditions are not displayed, then the ticket is non-refundable and non-transferable.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">All prices and terms are subject to change without prior notice.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">If activities are affected by transportation, weather, or other force majeure factors, this website reserves the right to change, cancel, or make alternative arrangements according to the service provider's arrangements.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">The order and timing of activities will be subject to the arrangements made by the local staff.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">The personal information provided by the guest must be consistent with the details registered on their travel documents.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">The event schedule may change at any time without prior notice. Guests should check the official event website before departure.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">This website, as a service provider, offers its customers local tour products and services (hereinafter referred to as \"services\"). It is explicitly stated that this website acts only as an agent of the service providers. All tickets issued for these services are subject to the terms and conditions (which have been provided to all guests). By accepting the tickets, the guests are deemed to have agreed to these terms and conditions. This website shall not be liable for any direct or indirect damages, illnesses, injuries, losses, accidents, expenses, delays, or other claims arising from the provision of the services, whether caused by vehicle defects, equipment failure, strikes, theft, negligence or misconduct by any service provider or their agents, or otherwise. This website shall also not be responsible for any additional costs or loss of vacation time resulting from cancellations or changes to the itinerary or plans by the guests. While every effort will be made to handle any delays, this website shall not be responsible for any expenses incurred under such circumstances.<\/li>\n<\/ul>\n<p><\/p>\n<h2 style=\"background: #eee; border: 1px solid #ccc; padding: 5px 10px;\">Staycation<\/h2>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Guests must present a valid identification document and credit card at check-in. The name on these must match the details provided to Travel MaMa (the required available credit varies by hotel). Please note that debit cards may not be accepted by the hotel.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">If you wish to cancel a cancellable booking before check-in, you should call Travel MaMa. If you are delayed on the day of check-in, or you find that you cannot check in at the hotel on your requested dates, you should inform the hotel. If you fail to check in on the booking date without notifying the hotel, the remaining part of your reservation may be cancelled and you may not be eligible for a refund, subject to the applicable hotel terms and conditions.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Hotel cancellation policies vary. Some bookings are non-refundable and cannot be changed. If you cancel a booking, some hotels require a penalty fee. However, some hotels offer a full refund. Please check the hotel's cancellation policy when booking. Once a hotel reservation is confirmed, no changes can be made.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">If you have special needs relating to disabilities (for example, if you need a wheelchair-accessible room or need to use a service animal), you must call the hotel to check if they can accommodate your needs.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">The guest making the booking must be at least 18 years old to check in to the hotel.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Hotels may offer lower room rates for certain types of stays; however, these rates may be subject to special restrictions and conditions, such as cancellation and refund policies. Please carefully read the room and pricing details before booking to understand any such conditions. We reserve the right to modify prices for marketing and commercial reasons.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Star ratings are for reference only. Like other well-known hotel rating systems, Travel MaMa considers factors such as facilities, amenities, reputation, brand, other rating services, and feedback from past guests when evaluating participating hotels. Our rating system may sometimes differ from other familiar rating systems. We do not guarantee or warrant that our star rating system is the same or consistent with any other rating system, and we reserve the right to change hotel ratings at any time without prior notice.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">We strive to provide accurate prices and information for our services. Hotels supply us with pricing and other information related to these services. However, if there are printing errors or other mistakes in the pricing or service information provided by the hotel, resulting in incorrect prices or information listed or offered to us, we reserve the right to refuse or cancel any booking of such services, regardless of whether the order has been confirmed and\/or your credit card has been charged. If your credit card has been charged for the booked service and your booking is cancelled due to incorrect hotel information, we will promptly refund the charged amount to your credit card account. Prices, rates, and availability are subject to the hotel's supply conditions.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">You cannot book more than 8 rooms at the same hotel for the same dates. If we determine that you have made separate bookings totaling more than 8 rooms, we may cancel your bookings and charge a cancellation fee, if applicable. If you have paid a non-refundable deposit, it will be forfeited. If you wish to book 9 or more rooms, you must contact our group travel experts. Our team will review your request and contact you to complete the booking.<\/li>\n<li style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">Regarding hotel transactions for promoting merchant price disclosure, we will charge you taxes and fees based on the payment method you choose. This charge includes an estimated amount to cover the taxes owed by the hotel for your booking, including but not limited to sales and use taxes, occupancy taxes, room taxes, consumption taxes, value-added taxes (VAT), and\/or other similar taxes. In some locations, the taxes may also include government-imposed service charges or other fees required by law to be collected by the hotel but not directly paid to the tax authorities.<\/li>\n<\/ul>\n<p><\/p>\n<h2 style=\"background: #eee; border: 1px solid #ccc; padding: 5px 10px;\">Travel vouchers<\/h2>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Vouchers are only valid if used within the specified period. Consumers must use the vouchers within their validity period; otherwise, the company will not accept expired vouchers, and consumers will not be able to redeem products or services.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Once the voucher has expired and become invalid, it can no longer be redeemed, and no discretionary arrangements will be made. It is recommended to use the voucher within its validity period.<\/li>\n<\/ul>\n<p style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">\n<h2 style=\"background: #eee; border: 1px solid #ccc; padding: 5px 10px;\">Online payment<\/h2>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">The website currently accepts payment by VISA, MasterCard, and UnionPay credit cards. The supported credit cards are subject to system prompts; if the system does not approve, it means the card cannot be used.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">After submitting the order, if the payment fails due to any reason, including but not limited to network or system issues, the transaction for the order will be completely cancelled and the booking will not be retained. The company shall not be held responsible for any loss incurred by the guest as a result.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Although the website system uses secure channels to transmit credit card information, it is recommended that you check your bank statement and transaction records every month. If you notice any issues, you may contact our company for inquiry.<\/li>\n<\/ul>\n<\/p><p style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">\n<h2 style=\"background: #eee; border: 1px solid #ccc; padding: 5px 10px;\">General<\/h2>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Passenger is advised to purchase travel insurance before traveling, he\/ she can contact our office by phone or in person.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Passenger must arrive at the check-in counter 3 hours before departure time and present the valid travel document. \u00a0The check -in counter will be closed 60 minutes before estimated departure time<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Some airlines require passenger to reconfirm the return\/ onward flight booking at least 72 hours before travel. Failure to reconfirm the flight booking directly with airline may result in cancellation of flight.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">According to airline policy, it is the sole responsibility of the passenger to pass through the boarding gate on or before the time specified by the airline. The airline will not bear any responsibility nor make concession to accommodate such passenger.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Prices quoted on the website are derived from various sources and may not be updated daily. You may wish to verify actual prices on the date of booking.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Airline regulations disallow female passenger, who will be 28 weeks into her pregnancy or more on date of travel. If in doubt, please check with the concerned airline and consult your doctor. Infants must be at least 6 weeks old to travel by air and must either sit on an adult&#8217;s lap or in baby cot.Please contact the airline for details on appropriate seating arrangement. Children aged 2 years or more must require a seat<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">When booking airticket or hotel, passenger can enter Frequent Flyer Program or Hotel Loyalty Program information and membership number.\u00a0\u00a0 Please note that there are restrictions in the respective terms and conditions of such programs.\u00a0 The recognition and award are subject to the approval from the respective program operators, please contact them for details.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Inany special circumstances, such as the visa delay, overbooked hotel situation,abrupt change of flight schedule, aircraft types or en-route locations etc, the Company or its business partner doesnot bear any responsibility for such changes.\u00a0 The Companywill make every effort to deal with any delay situation, however, the company or its delegate agency will not be responsible for any cost arises from such circumstances.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">In case of unexpected incidents such as typhoons, rainstorms, natural disasters, political unrest or epidemic, passenger should pay attention to news broadcasts or contact airline to confirm whether there is any change or cancellation of flight.\u00a0 As flight operating normally,please follow normal check-in procedure.\u00a0 The Company shall not be responsible for any additional costs such as hotel accommodation, transportation fees, long distance telephone charges, as a result from the incidents mentioned above.<\/li>\n<\/ul>\n<\/p><p style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">\n<\/p><p style=\"margin: 0px; padding: 0px; line-height: 20px; font-size: 14px; color: #666666; font-family: Calibri, sheep-sans, MyriadSetPro-Thin;\"><ins><strong>Travel Document \/ Visa\u00a0\u00a0<\/strong><\/ins><\/p>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Passengers must ensure their passport \/ travel document to have at least six months validity from the return date.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Passenger must hold valid entry visa.\u00a0 The companyis not liable for any problem arises from personal travel document issue.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Taiwan Landing Visa Requirements: passenger MUST present HKID card AND together with either SAR or BNO travel document, which indicates Hong Kong to be the birthplace to Taiwan Immigration.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Passenger should check with the consulateearly on for visa requirement and changes.Passenger must hold a valid passportand visa.\u00a0 Please allow sufficient time for visa application process for it will take some time. The Company shall not be responsible forany delay or rejection of visa.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">For non-HKSAR citizen, please contact the Embassy for information and advice on the visa requirements of theproposed countries to visit.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">Visitor to the U.S. tour: according to the U.S. Consulate visa waiver program, visitor must apply e-visa transitESTA (Electronic System for Travel Authorization) online.<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">HK resident holding foreign passport must carry Hong Kong Identity Card to facilitate immigration upon re-entry to Hong Kong.\u00a0 According to the Hong Kong Immigration Ordinance, with exception to HK resident, all foreign passport holder must hold a valid travel document and a return air ticket before entering Hong Kong<\/li>\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">If travel involves various international destinations, passenger is solely responsible to ensure that he\/she is to obtain relevant visa or transit visa and valid passport, which must have a minimum of 6 months validity from the return date, and comply with all immigration requirements<\/li>\n<li style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">Passenger should be in totally compliance with local national law,which strictly prohibits passenger from carrying illegal goods and requires passenger to declare personal goods and cash accurately.<\/li>\n<\/ul>\n<p style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">\n<\/p><p style=\"margin: 0px; padding: 0px; line-height: 20px; font-size: 14px; color: #666666; font-family: Calibri, sheep-sans, MyriadSetPro-Thin;\"><ins><strong>Special Request<\/strong><\/ins><\/p>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px 0px 22px; padding: 0px; list-style: disc; overflow: inherit;\">For seat assignment request(especially in economy class), Travel Mama has no control over the request and cannot make guarantee, even for in-advance request to the airline.<\/li>\n<li style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">Travel Mama will pass\u2018special requests&#8217;from customer, such as meal, wheelchair and baby cot etc., to the airline \/ hotel for final approval.<\/li>\n<\/ul>\n<p style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">\n<\/p><p style=\"margin: 0px; padding: 0px; line-height: 20px; font-size: 14px; color: #666666; font-family: Calibri, sheep-sans, MyriadSetPro-Thin;\"><ins><strong>Cancellation<\/strong><\/ins><\/p>\n<ul style=\"margin: 0px; padding-right: 0px; padding-left: 20px; color: #000000; font-family: Calibri, sheep-sans, MyriadSetPro-Thin; font-size: 15px;\">\n<li style=\"margin: 0px; padding: 0px; list-style: disc; overflow: inherit;\">If passenger wishes to change or cancel the flight + hotel booking, please contact our office. We will endeavor our best to assist your booking.\u00a0 In general, flight + hotel bookings are non-changeable and non-refundable, and therefore any change to flight or hotel may require the purchase of a new flight or hotel booking. Passenger will be liable for all associated costs of new booking.<\/li>\n<\/ul>\n<p><body onselectstart=\"return false;\" ondragstart=\"return false;\" oncontextmenu=\"return false;\"><\/body><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Travel MaMa\u00ae \u871c\u871c\u904a\u689d\u6b3e\u53ca\u7d30\u5247 \u5c0f\u5305\u5718 \u53c3\u52a0\u8005\u9808\u65bc\u5831\u540d\u6642\u586b\u59a5\u5831\u540d\u8868\uff0c\u4e26\u7e73\u4ea4\u8a02\u91d1\u4ee5\u78ba\u8a8d\u7559\u4f4d\u3002 \u65c5\u5ba2\u5831<\/p>\n<div class=\"padding-top text-center\"><a href=\"https:\/\/travelmama.com.hk\/en\/terms\/\" class=\"atbtn atbtn--medium atbtn--rounded atbtn--transparent\">Read more<i class=\"atbtn__icon atbtn__icon--right fa fa-long-arrow-right\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16841","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u689d\u6b3e\u53ca\u7d30\u5247 | Travel MaMa \u871c\u871c\u904a<\/title>\n<meta name=\"description\" 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