Travel MaMa® 蜜蜜遊條款及細則

酒店/Staycation

  • 辦理入住手續時，客人必須出示有效的身份證件和信用卡。而該姓名須與提供給Travel MaMa的交易詳情相符（所需的可用信用額因酒店而異）。請注意，酒店可能不接受扣賬卡。
  • 如果您在入住前希望取消可予取消的預訂，您應該致電Travel MaMa。如果您在辦理入住手續當日將有延誤，或您發現在您要求的日期不能辦理入住酒店手續，您應告知酒店。假如您在預訂當天未能入住酒店，且沒有通知酒店，您的預訂的剩餘部分可能會被取消，而您可能無權獲得退款，實際情況視適用酒店的條款及細則而定。
  • 酒店取消政策各有不同。某些預訂不可撤銷也不可更改。如果您取消預訂，某些酒店會要求您支付罰款。但有部分酒店可全額退還款項。請在預訂時查閱酒店的取消政策。所有酒店預訂一經確認，將不得修改。
  • 如果您有適用於殘疾人士的特別需要（例如，您需要一個容許使用輪椅的房間或需要使用服務性動物），您必須致電酒店，並查詢酒店是否能滿足該等需要。
  • 作出預訂的客人必須年滿18歲才能入住酒店。
  • 酒店可以為特定的住宿情況提供較低的房價，但是，酒店提供的房價可能受限於特殊的限制及條件，例如取消和退款條件。請在預訂前細閱客房和價格詳情，以了解任何上述條件。我們有權為營銷和商業理由修改價格。
  • 星級評定僅供參考。正如其他著名的酒店評級系統一樣，Travel MaMa在評估參與酒店的質素時考慮了一些因素，例如設備、設施、聲譽、品牌、其他評級服務、過往住客所提供的意見等。我們的評級系統有時可能與您所熟悉的其他評級系統不同。我們不保證或擔保我們的星級評分系統與任何其他星級評分系統相同或一致，並有權隨時更改酒店評級，恕不另行通知。
  • 我們致力於為服務發布和維持準確的價格和信息。酒店為我們提供與這些服務相關的價格和其他信息。但是，假如由於酒店提供的定價或服務信息含有印刷錯誤或其他錯誤，而導致服務列出不正確的價格或不正確的信息，或服務以不正確的價格或不正確的信息提供給我們，那麼無論該訂單是否已確認及／或無論您的信用卡是否已被扣除費用，我們仍有權拒絕或取消任何此等服務的預訂。如果您的信用卡已因所訂購服務而被扣除費用，而您的預訂由於酒店的信息不正確而被取消，我們將及時向您的信用卡帳戶退回收費金額。價格、費率和庫存視酒店的供應情況而定。
  • 您不能在同一酒店／相同的住宿日期預訂超過8間客房。如果我們確定您已分別預訂了合共超過8間客房，我們可能會取消您的預訂，並收取取消費用（如適用）。如果您支付了不可退還的按金，您的按金將被沒收。如果您想預訂9間或以上的客房，您必須聯絡我們的團隊旅遊專家。我們的團隊旅遊專家會審視您的要求，並與您聯繫以完成預訂。
  • 關於促進披露商戶價格的酒店交易，我們將就您所選用的支付方式向您收取稅款及費用。這筆費用包括一筆預期金額，用以抵償我們就您的預訂支付給酒店作為酒店所欠稅款之金額，包括但不限於銷售和使用稅、入住稅、房間稅、消費稅、增值稅及／或其他類似稅款。在某些地點，稅額還可能包括政府徵收的服務費或非直接向稅務機關支付但法律要求由酒店收取的其他費用。

體育門票

  • 每個產品的使用日期，價格和票價條件各不相同。內容僅適用於特定的產品類型和使用日期。價格以預訂時為準。價格會受到賽季影響而增加。
  • 客人如在使用產品時自行放棄行程，本網站一概不會作任何退款。
  • 如果條款及細則沒有顯示，則這張門票的條款及細則為不可退票或轉售。
  • 所有價目及條款如有任何更改，恕不另行通知。
  • 如遇上交通、天氣或其他無力抗挽之因素而令活動受到影響，本網站將會根據服務供應商的安排，保留更改、取消或另作安排之權利。
  • 活動先後次序及時間將按當地工作人員安排為準。
  • 客人所提供的個人資料必須和旅遊證件上登記的保持一致。
  • 活動舉辦時間可能隨時變更，恕不另行通知。客人應在出發前瀏覽大會官方網站。
  • 本網站作為服務提供者，為其客人提供當地遊產品及服務（以下簡稱“服務”）。在此明確聲明，本網站僅為服務提供者的代理人。所有按服務發出的門票均在細則及條款約束下提供服務（有關詳情已提供給所有的客人）。在接納門票時，客人將被視為已同意該等細則及條款。本網站不會承擔全部或部分、直接或間接因為提供服務而可能產生之任何損傷、疾病、損害、損失、意外、費用、延遲或其他申索，不論是由任何車輛的缺陷、設備的故障、罷工、盜竊、任何服務提供者或其代理人的疏忽或過失或以其他方式所引致，也不應承擔任何由此而令客人取消或更改行程或計劃或衍生的額外費用或休假時間的損失。本網站將盡一切努力處理任何延誤的情況。然而，本網站恕不負責在這種情況下所產生的費用。

旅遊禮卷

  • 禮券於指定時間內使用方能生效，消費者須於有效期內使用該些禮券，否則，本公司不會接納已過期的禮券，消費者將無法兌換產品或服務。
  • 禮券已過期及失效後，禮券便無法兌換，一直無酌情處理安排，建議在有效期內使用。

網上付款

  • 網站目前接受VISA、MASTER及銀聯信用卡付款，支援的信用卡以系統提示為準，系統不予通過即代表不可使用。
  • 訂單提交後，如因任何問題，包括但不限於網絡或系統，導致收款失敗，此訂單之交易將會被完全取消及不會保留有關之訂位，客人如有任何損失，本公司恕不為此負上任何責任。
  • 儘管網站系統已運用安全通道傳輸信用卡資料，亦建議您應該每月查對銀行月結單及交易記錄，如發現任何問題可向本公司查詢。

General

  • Passenger is advised to purchase travel insurance before traveling, he/ she can contact our office by phone or in person.
  • Passenger must arrive at the check-in counter 3 hours before departure time and present the valid travel document.  The check -in counter will be closed 60 minutes before estimated departure time
  • Some airlines require passenger to reconfirm the return/ onward flight booking at least 72 hours before travel. Failure to reconfirm the flight booking directly with airline may result in cancellation of flight.
  • According to airline policy, it is the sole responsibility of the passenger to pass through the boarding gate on or before the time specified by the airline. The airline will not bear any responsibility nor make concession to accommodate such passenger.
  • Prices quoted on the website are derived from various sources and may not be updated daily. You may wish to verify actual prices on the date of booking.
  • Airline regulations disallow female passenger, who will be 28 weeks into her pregnancy or more on date of travel. If in doubt, please check with the concerned airline and consult your doctor. Infants must be at least 6 weeks old to travel by air and must either sit on an adult’s lap or in baby cot.Please contact the airline for details on appropriate seating arrangement. Children aged 2 years or more must require a seat
  • When booking airticket or hotel, passenger can enter Frequent Flyer Program or Hotel Loyalty Program information and membership number.   Please note that there are restrictions in the respective terms and conditions of such programs.  The recognition and award are subject to the approval from the respective program operators, please contact them for details.
  • Inany special circumstances, such as the visa delay, overbooked hotel situation,abrupt change of flight schedule, aircraft types or en-route locations etc, the Company or its business partner doesnot bear any responsibility for such changes.  The Companywill make every effort to deal with any delay situation, however, the company or its delegate agency will not be responsible for any cost arises from such circumstances.
  • In case of unexpected incidents such as typhoons, rainstorms, natural disasters, political unrest or epidemic, passenger should pay attention to news broadcasts or contact airline to confirm whether there is any change or cancellation of flight.  As flight operating normally,please follow normal check-in procedure.  The Company shall not be responsible for any additional costs such as hotel accommodation, transportation fees, long distance telephone charges, as a result from the incidents mentioned above.

Travel Document / Visa  

  • Passengers must ensure their passport / travel document to have at least six months validity from the return date.
  • Passenger must hold valid entry visa.  The companyis not liable for any problem arises from personal travel document issue.
  • Taiwan Landing Visa Requirements: passenger MUST present HKID card AND together with either SAR or BNO travel document, which indicates Hong Kong to be the birthplace to Taiwan Immigration.
  • Passenger should check with the consulateearly on for visa requirement and changes.Passenger must hold a valid passportand visa.  Please allow sufficient time for visa application process for it will take some time. The Company shall not be responsible forany delay or rejection of visa.
  • For non-HKSAR citizen, please contact the Embassy for information and advice on the visa requirements of theproposed countries to visit.
  • Visitor to the U.S. tour: according to the U.S. Consulate visa waiver program, visitor must apply e-visa transitESTA (Electronic System for Travel Authorization) online.
  • HK resident holding foreign passport must carry Hong Kong Identity Card to facilitate immigration upon re-entry to Hong Kong.  According to the Hong Kong Immigration Ordinance, with exception to HK resident, all foreign passport holder must hold a valid travel document and a return air ticket before entering Hong Kong
  • If travel involves various international destinations, passenger is solely responsible to ensure that he/she is to obtain relevant visa or transit visa and valid passport, which must have a minimum of 6 months validity from the return date, and comply with all immigration requirements
  • Passenger should be in totally compliance with local national law,which strictly prohibits passenger from carrying illegal goods and requires passenger to declare personal goods and cash accurately.

Special Request

  • For seat assignment request(especially in economy class), Travel Mama has no control over the request and cannot make guarantee, even for in-advance request to the airline.
  • Travel Mama will pass‘special requests’from customer, such as meal, wheelchair and baby cot etc., to the airline / hotel for final approval.

Cancellation

  • If passenger wishes to change or cancel the flight + hotel booking, please contact our office. We will endeavor our best to assist your booking.  In general, flight + hotel bookings are non-changeable and non-refundable, and therefore any change to flight or hotel may require the purchase of a new flight or hotel booking. Passenger will be liable for all associated costs of new booking.