Football ticket Pre-booking

Age of Children, Away supporters, Away Shirts, Accessible seating, Categories on request, Package inclusions

Football ticket Pre-booking

Age of Children – all clubs require a ticket per person. All ages are welcome, but there are things to keep in mind if bringing a baby or toddler. Please ensure the child is dressed appropriately for the cold weather/stadium and that you provide ear protection for the child.
Prams are not allowed inside the stadium and therefore, we recommend a baby carrier as an alternative. Children under the age of 14 must be accompanied by an adult 18 years old +.

Away supporters – our packages are in the home stands and if attendees are seen to be supporting the away team, the customer may be asked to leave the stadium without compensation, and Travel Connection will not be held responsible for this action.

Away Shirts – No away shirts or colours are allowed within the home stands. The customer may be asked to leave the stadium without compensation, and Travel Connection will not be held responsible for this action.

Accessible seating – Wheelchair seating is available upon request. Please email us with the preferred fixture. If a customer does not require wheelchair access but has reduced mobility, please put any seating requests (i.e., an aisle seat) on the notes of your online booking and our operations team will allocate accordingly (subject to availability).

Categories on request – If a category is on request, we are either sold out or low on that fixture/category. Please send a request and we will get back to you.

Package inclusions – details are listed on the fixture page for each category and its inclusions

Football ticket Pre-game

Football ticket Pre-game, Receive tickets, Print tickets, Itineraries, Dietary Requirements, Arrival times, Bag Policy

Football ticket Pre-game

Receive tickets – e-tickets 3-5 days prior

Print tickets – e-tickets can be scanned on your mobile device

Itineraries – ticket details are received along with e-tickets 3-5days prior to game day.

Dietary Requirements – where food is included in the package, vegetarian options will be available. If there is a more severe dietary requirement, please advise us when booking so that we can make the club aware, as there may be a surcharge.

Arrival times – opening times for each category are listed on the ticket description and e-ticket. We suggest arriving promptly to soak up the atmosphere and enjoy all your package inclusions. If your package includes hospitality, please note serving time (whether pre-game, half time or after the final whistle) as late arrival may result in missed hospitality. Commonly lounge areas open 2.5 hours prior to kickoff.

Bag Policy – Small bags, a maximum of A4 in size, are allowed into the stadium. Please check your e-ticket for allowed content as bags will be checked entering the stadium.

Football ticket Game Day

Football ticket Game Day, Outside food, Car Parking, public transport

Football ticket Game Day

Please check your category specific itineraries regarding opening times and inclusions as this information will vary depending on your ticket.

Outside food/drinks are not allowed into the stadium

Medication – Medication is allowed in the stadium, but it is possible that staff will ask for a doctor’s note or similar, please bring appropriate documentation.

Car Parking – we do encourage the use of public transport as we do not have car parking allocations.

檢閱購物車時，您可更新產品數量並從購物車移除產品。

編輯產品數量
編輯產品數量的步驟如下：

– 在網站右上方點選「購物車」，點一下產品名稱。
– 點一下「X」按鈕減少數量
– 如果您將產品數量減少到 0，購物車就會將該產品移除。

使用有效Visa/Master/AE/銀聯信用卡 或 PAYME/支付寶/微信支付 直接支付

您可在預訂酒店客房時提出特別要求 (例如延遲入住或床型安排)。Travel MaMa 會將您的要求轉達酒店，但無法保證酒店可以提供您要求的房型及房價。您亦可在入住之前直接打電話給酒店確實供應情況。

-開始預訂程序
-在「額外資訊」文字框中，輸入您的特別要求
-完成您的預訂

你可以使用(額外資訊)選項，將對床型的特別要求發送給住宿。請注意，所有特別要求均視乎情況而定，Travel MaMa無法保證。

付款成功後，我們會替閣下辦理有關的訂購服務，貨品供應不足等原因而訂購不成功，我們將於24小時內一律進行全額退款

小包團常見問題解答 (FAQ)

1. 什麼是小包團？
小包團是一種專為小型團體設計的私人定制旅行體驗，通常適合 2-10 人的小團體。這種旅遊形式提供更加私密、靈活和愉快的旅遊體驗，非常適合家庭、朋友或同事組成的小團體，享受專屬的旅遊安排。

2. 小包團的參團人數限制是多少？
我們的小包團設計針對 2-10 人的小型團體，以確保每位成員都能享受舒適和專屬的體驗。

3. 小包團相比普通團體遊有什麼優勢？
參加小包團，您可以享受以下優勢：
– 專屬的私人旅遊體驗，僅限您的團體。
– 彈性行程安排，根據您的興趣量身定制。
– 專屬司機導遊提供個性化服務和關注。
– 無需等待大型團體，讓您有更多時間觀光和放鬆。

4. 我們可以自行定制行程嗎？
可以的！我們的小包團提供靈活的行程安排。您可以與我們的團隊討論您的興趣和偏好，我們將幫助您創建最適合您團體的行程。 註：部分行程標有「此系列行程安排無法作任何修改」，無法提供定制服務。*

5. 小包團適合攜帶小孩或老年人嗎？
是的！我們的小包團可以根據所有年齡層的需求進行調整。我們可以靈活安排活動和行程節奏，以確保團體中每一位成員都能舒適愉快地參與。

6. 如何預訂小包團？
預訂小包團很簡單：
– 通過我們的網站、電子郵件或電話聯繫我們。
– 提供您的首選日期、人數及任何具體需求。
– 我們將確認可用性，為您定制行程並發送預訂確認。

7. 小包團的取消政策是什麼？
取消會產生手續費。

8. 小包團是否配有專屬導遊？
是的！每個小包團都會安排專屬的司機導遊，全程陪伴您的團體，提供詳盡的資訊並確保您的需求得到滿足。

9. 小包團是否提供多日遊行程？
當然！我們提供單日和多日的小包團選擇。無論您計劃短途旅行還是延長行程，我們都可以根據您的計劃定制行程。 註：部分行程標有「此系列行程安排無法作任何修改」，無法提供定制服務。*

10. 如何獲取更多關於小包團目的地和行程選項的信息？
您可以瀏覽我們的網站，了解更多關於目的地、行程和套餐的詳細信息。您也可以直接聯繫我們的團隊，我們將很樂意為您解答任何問題。

行程有變？沒問題。我們樂意為您提供協助，使問題得以順利解決。

以下是您可更改的內容：
免費更改項目：床型、吸煙偏好及無障礙設施
收費更改項目：旅客姓名、房型、旅客人數和旅遊日期

請先參閱各該項產品的取消條款。另外於活動中如因非可究責主辦單位之因素中止參與活動，將不予退回款項。如因天災等不可抗力因素，我們會主動通知延期或退款。

貨品供應不足等原因而訂購不成功，我們將於24小時內一律進行全額退款

請將訂購資料發送電郵至info@travelmama.com.hk，我們的旅遊顧問會盡快為你解決問題。

付款成功後，我們將付款成功的通知信函發送至您的電子信箱