A Private Tour

小包團常見問題解答 (FAQ)

1. 什麼是小包團？
小包團是一種專為小型團體設計的私人定制旅行體驗，通常適合 2-10 人的小團體。這種旅遊形式提供更加私密、靈活和愉快的旅遊體驗，非常適合家庭、朋友或同事組成的小團體，享受專屬的旅遊安排。

2. 小包團的參團人數限制是多少？
我們的小包團設計針對 2-10 人的小型團體，以確保每位成員都能享受舒適和專屬的體驗。

3. 小包團相比普通團體遊有什麼優勢？
參加小包團，您可以享受以下優勢：
– 專屬的私人旅遊體驗，僅限您的團體。
– 彈性行程安排，根據您的興趣量身定制。
– 專屬司機導遊提供個性化服務和關注。
– 無需等待大型團體，讓您有更多時間觀光和放鬆。

4. 我們可以自行定制行程嗎？
可以的！我們的小包團提供靈活的行程安排。您可以與我們的團隊討論您的興趣和偏好，我們將幫助您創建最適合您團體的行程。 註：部分行程標有「此系列行程安排無法作任何修改」，無法提供定制服務。*

5. 小包團適合攜帶小孩或老年人嗎？
是的！我們的小包團可以根據所有年齡層的需求進行調整。我們可以靈活安排活動和行程節奏，以確保團體中每一位成員都能舒適愉快地參與。

6. 如何預訂小包團？
預訂小包團很簡單：
– 通過我們的網站、電子郵件或電話聯繫我們。
– 提供您的首選日期、人數及任何具體需求。
– 我們將確認可用性，為您定制行程並發送預訂確認。

7. 小包團的取消政策是什麼？
取消會產生手續費。

8. 小包團是否配有專屬導遊？
是的！每個小包團都會安排專屬的司機導遊，全程陪伴您的團體，提供詳盡的資訊並確保您的需求得到滿足。

9. 小包團是否提供多日遊行程？
當然！我們提供單日和多日的小包團選擇。無論您計劃短途旅行還是延長行程，我們都可以根據您的計劃定制行程。 註：部分行程標有「此系列行程安排無法作任何修改」，無法提供定制服務。*

10. 如何獲取更多關於小包團目的地和行程選項的信息？
您可以瀏覽我們的網站，了解更多關於目的地、行程和套餐的詳細信息。您也可以直接聯繫我們的團隊，我們將很樂意為您解答任何問題。

Football Ticket (Tickets Mama)

Football ticket Pre-booking

Age of Children – all clubs require a ticket per person. All ages are welcome, but there are things to keep in mind if bringing a baby or toddler. Please ensure the child is dressed appropriately for the cold weather/stadium and that you provide ear protection for the child.
Prams are not allowed inside the stadium and therefore, we recommend a baby carrier as an alternative. Children under the age of 14 must be accompanied by an adult 18 years old +.

Away supporters – our packages are in the home stands and if attendees are seen to be supporting the away team, the customer may be asked to leave the stadium without compensation, and Travel Connection will not be held responsible for this action.

Away Shirts – No away shirts or colours are allowed within the home stands. The customer may be asked to leave the stadium without compensation, and Travel Connection will not be held responsible for this action.

Accessible seating – Wheelchair seating is available upon request. Please email us with the preferred fixture. If a customer does not require wheelchair access but has reduced mobility, please put any seating requests (i.e., an aisle seat) on the notes of your online booking and our operations team will allocate accordingly (subject to availability).

Categories on request – If a category is on request, we are either sold out or low on that fixture/category. Please send a request and we will get back to you.

Package inclusions – details are listed on the fixture page for each category and its inclusions

Football ticket Pre-game

Receive tickets – e-tickets 3-5 days prior

Print tickets – e-tickets can be scanned on your mobile device

Itineraries – ticket details are received along with e-tickets 3-5days prior to game day.

Dietary Requirements – where food is included in the package, vegetarian options will be available. If there is a more severe dietary requirement, please advise us when booking so that we can make the club aware, as there may be a surcharge.

Arrival times – opening times for each category are listed on the ticket description and e-ticket. We suggest arriving promptly to soak up the atmosphere and enjoy all your package inclusions. If your package includes hospitality, please note serving time (whether pre-game, half time or after the final whistle) as late arrival may result in missed hospitality. Commonly lounge areas open 2.5 hours prior to kickoff.

Bag Policy – Small bags, a maximum of A4 in size, are allowed into the stadium. Please check your e-ticket for allowed content as bags will be checked entering the stadium.

Football ticket Game Day

Please check your category specific itineraries regarding opening times and inclusions as this information will vary depending on your ticket.

Outside food/drinks are not allowed into the stadium

Medication – Medication is allowed in the stadium, but it is possible that staff will ask for a doctor’s note or similar, please bring appropriate documentation.

Car Parking – we do encourage the use of public transport as we do not have car parking allocations.

Mongolia

蒙古小包團常見問題

蒙古小包團常見問題 (FAQ)

Q1: 持香港特區護照去蒙古需要辦理簽證嗎？
A1: 唔需要。由於呢個行程短於14天，所以根據最新規定，香港特區護照持有人可以免簽證入境蒙古。不過，由於入境政策隨時可能更新，我哋仍然強烈建議你喺出發前，再次瀏覽蒙古駐港總領事館嘅官方網站，確認最新嘅入境要求。另外，請確保你嘅護照由回港日期起計，有效期唔少於6個月。

Q2: 蒙古冬天有幾凍？應該點樣著衫？
A2: 蒙古冬天溫度可以降至零下20至30度，甚至更低，但因為天氣乾燥，體感上同香港嘅濕凍有好大分別。穿衣嘅關鍵係「洋蔥式穿法」：底層穿排汗保暖內衣，中層穿抓毛絨 (Fleece) 或羽絨，最外層必須係防風防水嘅衝鋒衣。另外，保暖嘅冷帽、頸巾、手套、羊毛襪同高筒防水雪靴亦都係必備嘅。

Q3: 蒙古包同當地旅館嘅住宿條件點樣？
A3: 我哋為你安排嘅住宿已盡量結合舒適同地道體驗。喺烏蘭巴托會入住設施完善嘅酒店。喺郊外，蒙古包營地會有暖氣同舒適床鋪，但洗手間同浴室通常係共用設施。入住當地家庭旅館 (Guest House) 則更能體驗當地風情，條件會比較簡樸，但乾淨溫暖。

Q4: 行程期間有無得上網？
A4: 喺首都烏蘭巴托嘅酒店會有穩定嘅 Wi-Fi。但當我哋深入郊外、國家公園同湖區，網絡訊號會變得非常有限甚至完全接收唔到。建議你享受呢個難得嘅「數碼排毒 (Digital Detox)」機會，全身心投入大自然。導遊會配備衛星電話以備不時之需。

Q5: 導遊識講咩話？小費文化係點樣？
A5: 行程會配備經驗豐富嘅英語導遊。關於小費，雖然唔係強制性，但如果導遊同司機嘅服務令你滿意，我哋建議可以適量給予小費以示感謝。一般建議可以預算每日約 10-15 美元（約 80-120 港元）俾導遊同司機團隊。