Preparation

How to make special requests when booking a hotel?

When booking a hotel room, you can make special requests such as late check-in or bed preferences. Travel MaMa will forward your requests to the hotel, but we cannot guarantee that the hotel can provide the room type or rate you requested. You can also call the hotel directly before your check-in date to confirm the availability of your requested room type and amenities.

-The booking process begins by
-In the 'Additional Information' text box, enter your special requests.
-Complete your booking.

Can you choose the desired bed type?

You can use the 'Additional Information' option to send your special bed type requests to the accommodation. Please note that all special requests are subject to availability and cannot be guaranteed by Travel MaMa

Can an order for a product fail?

After a successful payment, we will proceed with your order. If the order cannot be fulfilled due to insufficient stock or other reasons, we will provide a full refund within 24 hours