Last night, I was supposed to finish work at 8 pm, and I was thinking of finishing up a few customer inquiries before leaving. Around 8:30 pm, a couple suddenly came in and asked about a Singapore package that was departing in a few days. So, before I turned off my computer, I made sure to do it for them.
The customer was very frank. Since the travel agencies upstairs and downstairs were closed, he came in to ask questions (if you've read this colleague's column, you know we're the "Sixteenth Lover"). I spent 45 minutes introducing the package he wanted, and the process was very pleasant. Starting from the 46th minute, once we got to the topic of payment, he spent another 90 minutes talking to me about the size of the brand (yes, that's a problem we face every day).
At the very beginning, they always say they're afraid of being fired after paying the money (that's what I usually say).TIC stamp dutyIt's about protecting our customers. Speaking of which, working here, I've started to understand why so many large shopping malls have shops that look exactly the same. It's because this is a problem that's constantly being reminded of at least once a day. However, this time there are some differences.
Unexpected conversation
Customer: Your service is really thoughtful, and your answers are very detailed. However, I have no confidence in your company. Why don't you go work for one of the bigger companies upstairs? I will definitely patronize you.
Honey: Thank you for praising me. Actually, I come from one of those big companies you mentioned.
Customer: What's so bad that big companies wouldn't do this job, but instead they'd do this one?
Honey: A few like-minded friends and I are tired of the burdens of big companies and want to venture out on our own. If we don't try now, we may never have another chance. You think my service is good, so why not give my small company, which you consider a good fit, a chance?
Customer: I'm sorry, I saw that everyone next to me had finished work before I came to ask you. I won't buy this package, but I really appreciate your service attitude. Why don't you come to my company and work as my secretary!
135 minutes later, I realized that the couple wasn't looking for a Singapore package, but rather a secretary, something I really couldn't help them with.
Why are people still so keen on finding Travel Mama in 2026?
Looking back on that little "poaching" episode, I still feel quite moved. Time flies, and we've grown step by step from a small company struggling in a makeshift office on the floor to a fully transformed, mature company by 2026. OTA (Online Travel Agency)Although our service model has shifted from physical to cloud-based, our passion for tourism has never changed. In this era where everything talks about AI, big data, and automated itinerary generation, a flick of a button can bring up a ton of attractions. But why do so many customers still choose to call or WhatsApp us specifically to arrange group tours?
There's only one reason: because we genuinely "use our brains" and "put our hearts" into thinking for you, rather than relying solely on algorithms.
AI can tell you which tourist attractions are the most popular, but it won't know that your elderly family members have difficulty walking and need a more spacious parking space without having to climb stairs; it won't know that when you and your partner go on an anniversary, what you really want is a quiet corner where you can watch the sunset without being disturbed by tour groups. Our "poached" professionalism is built on these small and warm observations.
For us, every order is more than just a number; it represents the most precious holiday time for your family and friends. In 2026, Travel Mama will continue to use that same passion—even if it means being poached by customers—to protect every hard-won trust.
- 🤝 Not just a cold, impersonal ordering service: Although our website has AI-powered intelligent search, the people who ultimately help you with the process, provide helpful tips on destination weather and tipping etiquette, are still our real, travel-loving colleagues.
- 💎 Professionalism is our source of confidence: As the customer in the story said, the size of the brand isn't the point; the point is whether it can help you solve your problem. Travel Mama in 2026 has already helped countless people achieve their dreams.Private small group tour。
- ✨ Reject casting process: We still insist that every journey should have a soul.
Want to experience this professional service that might get you poached?
Whether you're exploring the hidden wonders of Mongolia, taking an in-depth tour of Europe, or watching football in Europe, we're ready to serve you.
👉 Get to know our team and philosophy
Or you can check out the [2026 Limited Small Group Tour] directly.
Thank you for being with us from 2015 to 2026. ❤️