Frequently Asked Questions (FAQs)

Small Group Tour FAQ (FAQ)

1. What is a Small Group Tour?
A small group tour is a private, customized travel experience designed specifically for small groups, typically suited for 2-10 people. This tour style provides a more intimate, flexible, and enjoyable experience, ideal for families, friends, or colleagues who prefer exclusive travel arrangements.

2. What is the group size limit for a small group tour?
Our small group tours are designed for groups of 2-10 people, ensuring a comfortable and exclusive experience for all participants.

3. What are the advantages of a small group tour compared to regular group tours?
With a small group tour, you can enjoy the following benefits:
– A private travel experience exclusive to your group.
– Flexible itineraries tailored to your interests.
– Personalized service and attention from a dedicated driver-guide.
– More sightseeing and relaxation time without waiting for large groups.

4. Can we customize our itinerary?
Yes! Our small group tours offer flexible itinerary options. You can discuss your interests and preferences with our team, and we will help you create the perfect itinerary for your group. Note: Some tour series are marked "This itinerary cannot be modified"and cannot be customized.

5. Are small group tours suitable for children or elderly travelers?
Absolutely! Our small group tours can be tailored to suit all age groups. We can adjust activities and pacing to ensure that every member of your group can participate comfortably and enjoyably.

6. How do we book a small group tour?
Booking a small group tour is simple:
– Contact us through our website, email, or phone.
– Provide your preferred dates, number of people, and any specific requirements.
– We will confirm availability, customize your itinerary, and send you a booking confirmation.

7. What is the cancellation policy for small group tours?
Cancellations may incur a service fee.

8. Is there a dedicated guide for small group tours?
Yes! Each small group tour includes a dedicated driver-guide who will accompany your group throughout the trip, providing in-depth information and ensuring all your needs are met.

9. Are multi-day tours available for small group tours?
Of course! We offer both single-day and multi-day small group tour options. Whether you’re planning a short trip or a longer journey, we can customize the itinerary to suit your plans. Note: Some tour series are marked "This itinerary cannot be modified"and cannot be customized.

10. How can I get more information on destinations and itinerary options for small group tours?
You can explore our website for detailed information on destinations, itineraries, and package options. You may also contact our team directly, and we’ll be happy to answer any questions you may have.

Football ticket pre-booking
Age of Children, Away supporters, Away Shirts, Accessible seating, Categories on request, Package inclusions

Frequently Asked Questions Before Booking

Age of Children

 – all clubs require a ticket per person. All ages are welcome, but there are things to keep in mind if bringing a baby or toddler. Please ensure the child is dressed appropriately for the cold weather/stadium and that you provide ear protection for the child.
Prams are not allowed inside the stadium and therefore, we recommend a baby carrier as an alternative. Children under the age of 14 must be accompanied by an adult 18 years old +.

Away supporters

 – our packages are in the home stands and if attendees are seen to be supporting the away team, the customer may be asked to leave the stadium without compensation, and Travel Connection will not be held responsible for this action.

Away Shirts

 – No away shirts or colors are allowed within the home stands. The customer may be asked to leave the stadium without compensation, and Travel Connection will not be held responsible for this action.

Accessible seating

 – Wheelchair seating is available upon request. Please email us with the preferred fixture. If a customer does not require wheelchair access but has reduced mobility, please put any seating requests (ie, an aisle seat) on the notes of your online booking and our operations team will allocate accordingly (subject to availability).

Categories on request

 – If a category is on request, we are either sold out or low on that fixture/category. Please send a request and we will get back to you.

Package inclusions

 – details are listed on the fixtures page for each category and its inclusions

Football ticket pre-game
Football ticket Pre-game, Receive tickets, Print tickets, Itineraries, Dietary Requirements, Arrival times, Bag Policy

Pre-match preparation

Receive tickets

– e-tickets 3-5 days prior

Print tickets

– e-tickets can be scanned on your mobile device

Itineraries

– ticket details are received along with e-tickets 3-5days prior to game day.

Dietary Requirements

– where food is included in the package, vegetarian options will be available. If there is a more severe dietary requirement, please advise us when booking so that we can make the club aware, as there may be a surcharge.

Arrival times

– opening times for each category are listed on the ticket description and e-ticket. We suggest arriving promptly to soak up the atmosphere and enjoy all your package inclusions. If your package includes hospitality, please note serving time (whether pre-game, half time or after the final whistle) as late arrival may result in missed hospitality. Commonly lounge areas open 2.5 hours prior to kickoff.

Bag Policy

– Small bags, a maximum of A4 in size, are allowed into the stadium. Please check your e-ticket for allowed content as bags will be checked entering the stadium.

Football Ticket Game Day
Football ticket Game Day, Outside food, Car Parking, public transport

Match Day Precautions

Please check your category specific itineraries regarding opening times and inclusions as this information will vary depending on your ticket.

Outside food/drinks are not allowed into the stadium

Medication

– Medication is allowed in the stadium, but it is possible that staff will ask for a doctor's note or similar, please bring appropriate documentation.

Car Parking

– we do encourage the use of public transport as we do not have car parking allocations.

When reviewing your shopping cart, you can update the quantity of products and remove products from the cart.

Edit the quantity of a product
The steps to edit the quantity of a product are as follows

- Click on the 'Shopping Cart' button located on the top right corner of the website, and then click on the product name.
- Click on the 'X' button to decrease the quantity
- If you decrease the quantity of a product to 0, the shopping cart will automatically remove the product.

You can make a direct payment using a valid Visa/Master/AE/UnionPay credit card, or using PAYME/Alipay/WeChat Pay

When booking a hotel room, you can make special requests such as late check-in or bed preferences. Travel MaMa will forward your requests to the hotel, but we cannot guarantee that the hotel can provide the room type or rate you requested. You can also call the hotel directly before your check-in date to confirm the availability of your requested room type and amenities.

-The booking process begins by
-In the 'Additional Information' text box, enter your special requests.
-Complete your booking.

You can use the 'Additional Information' option to send your special bed type requests to the accommodation. Please note that all special requests are subject to availability and cannot be guaranteed by Travel MaMa

Has your itinerary changed? No problem. We are happy to assist you in resolving any issues and ensuring a smooth travel experience

Here are the changes you can make:
Free changes to : bed type, smoking preference, and accessibility.
Fee-based changes include : traveler name, room type, number of travelers, and travel dates.

Please refer to the cancellation terms of each product first. In addition, if participation in an event is suspended due to factors beyond the control of the organizer, a refund will not be provided. If there are uncontrollable factors such as natural disasters, we will notify you in advance of any rescheduling or refund arrangements.

If the product you ordered cannot be fulfilled due to insufficient stock or other reasons, we will provide a full refund within 24 hours

Please send your booking information to [email protected], and our travel consultant will assist you in resolving the issue as soon as possible.

After payment is successfully processed, we will send a payment confirmation letter to your email address.