Many people assume that transitioning to an OTA (Online Travel Agency) means everyone will be isolated at home in front of their computers, leading to a more distant relationship. However, at Travel Mama, we've actually developed a more harmonious collaborative model. Although we no longer have a physical store, our team spirit of "working together to find the best for our customers" is our most valuable asset. Every morning, our virtual office comes alive. Even though we can't meet in person, Anson still checks in on the group chat, posting a picture of his daily Hong Kong-style milk tea; Susan has already quietly prepared the reports sent back from the European drivers and guides the previous night. Susan's meticulous nature proved invaluable when handling small private tours in Europe. In Europe, even a single wrong letter in hotel reservations or train connections can be a major issue. With someone there "cleaning up the leaks," our entire team (and all the customers) feel much more at ease. This kind of "
Many people think that after transitioning to the OTA (Online Travel Agency) model, everyone will be at home in front of their computers, and relationships will become distant. But at Travel Mama, we have actually developed a more harmonious and collaborative model. Although we no longer have a physical store, our team spirit of "working together to think of the best for our customers" is our most valuable asset.
Every morning, our virtual office starts to bustle with activity. Although we can't meet in person, Anson still checks in on the Group chat, taking pictures of his daily must-have Hong Kong-style milk tea; Susan, on the other hand, has already quietly prepared the report sent back from the European driver/guide last night.
