Category: Mama Story

Travel Agency Work Routine Vol. 7 | A Real-Life Look Behind the Scenes: The Trials and Tribulations of European Tourist Attractions 🔍

Many customers are looking for Travel Mama Helper PlanningEuropean private small group tourBack then, the most frequent question I was asked was, "Mama, is this European tourist spot really that beautiful? The photos online look so appealing!"

Travel Agency Work Routine Vol. 6 | Never Forget the Original Intention: Travel Mama Launches Her First "Private Small Group Tour" 🚗

Today at Travel Mama Inside this cloud-based office, which feels like home, we're busy processing one small group tour after another to hidden gems in Taiwan, in-depth tours of Peru, or European destinations. Looking at the densely packed contact list of drivers and guides on the screen, I suddenly stopped and thought back to when we took over our first "private small group tour."

Travel Agency Work Routine Vol.5 – At the Turning Point of Time

In this fast-paced city where you can barely breathe, there's a travel agency called Travel Mama. This place is not only where I work every day, but also the factory where we turn everyone's "dream vacation" into a "real itinerary".

Speaking of the Lunar New Year, for many people it's just a "holiday," but for us, it's practically an annual competition! Starting from the 28th day of the twelfth lunar month, the entire company's WhatsApp messages have been non-stop, like a symphony: some customers wanted to change their flight tickets at the last minute, and some only discovered their passports had expired when they got to the airport (we encountered all sorts of strange and difficult problems!). Our entire team of colleagues really had to work until the very last second to ensure that every customer who booked a flight or tour through us could depart safely before we dared to even think about "closing the fire."

Therefore, every year"Travel Mama's New Year's Eve Dinner"For us, it's not just a simple meal; it's a crucial ritual for "collective rejuvenation"!

Many people assume that working in a travel agency involves looking at beautiful photos and planning where to go. In reality, Travel Mama's daily life consists of a series of meticulous confirmations and a deep, attentive approach to our clients. Although we've transitioned to an OTA, losing the formality of opening the door to customers like we used to have a physical store, the workload has only increased. Every morning, what wakes us up isn't an alarm clock, but the WhatsApp notification on our phones. Because we handle many small private tours to Europe, due to the time difference, when our clients finish their day in Europe and are heading back to their hotels, it's morning in Hong Kong right there.

Many people think that after transitioning to the OTA (Online Travel Agency) model, everyone will be at home in front of their computers, and relationships will become distant. But at Travel Mama, we have actually developed a more harmonious and collaborative model. Although we no longer have a physical store, our team spirit of "working together to think of the best for our customers" is our most valuable asset.

Every morning, our virtual office starts to bustle with activity. Although we can't meet in person, Anson still checks in on the Group chat, taking pictures of his daily must-have Hong Kong-style milk tea; Susan, on the other hand, has already quietly prepared the report sent back from the European driver/guide last night.

Travel is an enjoyment, an exploration, and a rediscovery of life. Among the many travel options, small group tours undoubtedly possess a unique charm. Choosing a small group tour, in particular, brings this charm to its fullest expression. So, why choose Travel MaMa small group tours? Let's take a look at the top ten reasons.

My years working at a travel agency were a mix of emotions, with both sweet memories and bitter experiences. When people think of travel agencies, they might imagine countless scenic spots and exotic customs, but the true joys and sorrows behind this job can only be understood by those who have experienced it firsthand.